Refund policy

Returns & Refunds Policy

Effective Date: June 1, 2026

At EverGrace Coffee, we are committed to providing quality products and a positive customer experience. Please review the following policy regarding returns and refunds.

Returns policy for Coffee Products

Because coffee is a perishable food product, all coffee sales are considered final. However, we stand behind the quality of our coffee. If your coffee arrives: Damaged, Defective, Incorrect, or there is a quality issue with your order. Contact us within 7 days of delivery at: info@evergracecoffee.com. Depending on the circumstances, we may provide: A replacement product, Store credit, A refund. Requests submitted beyond 7 days of delivery may not be eligible for resolution.

Returns for Non-Coffee Merchandise

Eligible non-coffee merchandise may be returned within 30 days of delivery. This may include: Mugs, Coloring books, Apparel, Accessories, Other non-food merchandise. To qualify for a return, items must be: Unused, In original condition, In original packaging, Free from damage caused after delivery. We reserve the right to deny returns that do not meet these requirements. To initiate a return, contact us at: info@evergracecoffee.com.

Return Shipping Costs

Customers are responsible for return shipping costs unless: The item arrived damaged, The item was defective, The incorrect item was received. If a return is approved due to our error, EverGrace will provide instructions for return shipping or otherwise cover reasonable return shipping costs.

Refund Processing

Once a returned item is received and inspected, we will notify you regarding approval of your refund. Approved refunds will only be issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process and post the refund. Original shipping charges are non-refundable unless the return resulted from our error.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.If a package is marked as delivered but cannot be located, customers should first contact the carrier directly. While we are not responsible for lost or stolen packages after confirmed delivery, we will make reasonable efforts to assist customers in resolving delivery issues.

Policy Updates

EverGrace Coffee reserves the right to modify this Shipping, Returns & Refunds Policy at any time. Changes will become effective upon posting to our website.